Terms of Service

The terms and conditions governing your use of Big Dog Roofing's website and SMS messaging program.

Last updated: March 21, 2026

Agreement to Terms

By accessing or using the Big Dog Roofing website at www.bigdogroofing.org (the "Site") or by opting in to receive SMS/text messages from Big Dog Roofs LLC ("Big Dog Roofing," "we," "us," or "our"), you agree to be bound by these Terms of Service. If you do not agree to these terms, please do not use our Site or opt in to our messaging program.

SMS/Text Messaging Program

Big Dog Roofing offers an SMS/text messaging program to communicate with customers who have opted in. By providing your phone number and checking the consent checkbox on our website forms, you agree to receive text messages from Big Dog Roofing. Our messaging program includes the following types of communications:

  • Appointment confirmations and reminders for roof inspections and service visits
  • Follow-ups regarding your free estimate or roofing inquiry
  • Project status updates during active roofing work
  • Scheduling and rescheduling communications
  • Occasional promotional offers and seasonal service reminders

Opt-Out Instructions

You may opt out of receiving SMS/text messages from Big Dog Roofing at any time. To stop receiving messages, simply reply STOP to any text message you receive from us. After you send STOP, you will receive a one-time confirmation message, and no further messages will be sent unless you re-subscribe. You may also contact us directly to request removal from our messaging list.

Help & Support Contact Information

If you are experiencing issues with our messaging program, need assistance, or have questions about these Terms of Service, you can reach us by:

  • Replying HELP to any text message you receive from us
  • Calling us at 260.999.0347
  • Visiting us at 1690 Broadway Building 19, Suite 10, Fort Wayne, IN 46802
  • Emailing us at team@bigdogroofing.org

Message Frequency & Data Rates

Message frequency varies based on your interaction with our services. You may receive messages related to appointment scheduling, estimate follow-ups, and project updates. Standard message and data rates may apply depending on your mobile carrier and plan. Big Dog Roofing is not responsible for any charges incurred from your wireless provider for sending or receiving text messages. Please contact your carrier for details about your messaging plan.

Carrier Liability Disclaimer

Wireless carriers are not liable for delayed or undelivered messages. Big Dog Roofing and its SMS service providers, including any wireless carriers involved in the transmission of text messages, are not responsible for any delays, failures to deliver, or errors in the content of SMS messages. Service availability is dependent on your wireless carrier's coverage area and network conditions. Neither Big Dog Roofing nor any participating carriers guarantee message delivery.

Age Restriction

Our SMS messaging program is intended for individuals who are 18 years of age or older. By opting in to receive text messages from Big Dog Roofing, you confirm that you are at least 18 years old. If we learn that a person under 18 has opted in to our messaging program, we will promptly remove them from our messaging list.

Consent

By opting in to our SMS program, you expressly consent to receive recurring automated text messages from Big Dog Roofing at the phone number you provided. Consent to receive text messages is not a condition of purchasing any goods or services from Big Dog Roofing. You may purchase our roofing services without opting in to our messaging program by calling us directly.

Use of Our Website

You agree to use our website only for lawful purposes and in accordance with these Terms of Service. You agree not to use the Site in any way that could damage, disable, overburden, or impair the Site, or interfere with any other party's use and enjoyment of the Site. All content on the Site, including text, graphics, logos, and images, is the property of Big Dog Roofs LLC and is protected by applicable intellectual property laws.

Limitation of Liability

To the fullest extent permitted by applicable law, Big Dog Roofs LLC shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, arising out of or related to your use of the Site or our SMS messaging program. Our total liability for any claim arising under these Terms of Service shall not exceed the amount paid by you, if any, for accessing the Site.

Privacy

Your use of our Site and participation in our SMS messaging program is also governed by our Privacy Policy, which describes how we collect, use, and protect your personal information. We encourage you to review our Privacy Policy to understand our practices regarding your personal data.

Changes to These Terms

Big Dog Roofing reserves the right to modify these Terms of Service at any time. Changes will be effective immediately upon posting to the Site. Your continued use of the Site or participation in our SMS messaging program after any changes constitutes your acceptance of the revised terms. We encourage you to review these Terms of Service periodically.

Contact Us

If you have any questions about these Terms of Service, please contact us:

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